P&G Support

First Contact to Support

To provide the best possible support, please read the following.

Please provide the following:

​For Presales
​Product Name and Product Page URL (Web Address)
Your Operating System version

​For Store Support
​Product Name and Product Page URL (Web Address)
​Your Operating System version.
If there is an Order Number, include the Order Number of the Full Name, Billing Address, and email address used.

For Product Support
Product Name and Product Page URL (Web Address)
Your Operating System version
Your System Details (Hardware including Drivers) DO NOTE PROVIDE THE SYSTEM INFORMATION PAGE <image or text> That will delay any response.
Order Number or place where purchased
The Product License Key (Enter the key as you enter it in text format)

​Step by Step details to reproduce the issue.

Images should be PNG or JPG

Text documents should TXT

​Compressed files should be ZIP

You can contact Support here

https://support.smithmicro.com/

​or email directly at

cs@smithmicro.com
 

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