Confirm email/Create a Support Account
When you Register or Contact Support using your email, a Support Account is created. You will also receive a Confirm email link when the account is created. If you do not respond in a limited time, your account will still need to Verify the email. To verify your email, you will want to use the Create a new account using the email you used to Register or contact Support.
Once you have the account form completed and submitted, then the password reset will work for that email.
If you have any troubles, you can always email us directly at firstname.lastname@example.org using the email for your account and it will get to our staff.
Did you find this article helpful?