P&G Support

General

Support Hours

Support. Support Hours are Monday - Friday: 08:00 AM ET - 03:30 PM PT (Except Holidays) Saturday - Sunday: Closed Request for support after hours will be assigned the next business day. Generally, cases ar...

Read Article

Phone Support

Phone Support We do not have phone support available at this time. To contact our sales support or technical support team, please either open a support ticket. You can open a ticket with our team here...

Read Article

First Contact to Support

To provide the best possible support, please read the following. Please provide the following: ​For Presales ​Product Name and Product Page URL (Web Address) Your Operating System version ​For Store Support ...

Read Article

Confirm email/Create a Support Account

When you Register or Contact Support using your email, a Support Account is created. You will also receive a Confirm email link when the account is created. If you do not respond in a limited time, your account...

Read Article

Entering Key Poser, Moho, Anime Studio, MotionArtist

The License Key must be entered exactly as it appears with all the letters capitalized and no spaces (including leading and trailing spaces). There are no Capital letter O's in the License Key, they are all the...

Read Article

Trouble with Resetting Support Account Password

If you attempted to reset your support account password at the Forgot your Password page but did not get the password reset email, then likely one of the following two things is happening: 1) it is in your spa...

Read Article

Taking Screen Shots on Mac or Windows

The Mac and Windows Operating Systems include applications to allow you to capture all or part of your screen. To take Screen Shots... On Windows, use Snipping Tool (Windows Vista and later) and save as PNG or...

Read Article

How to make file extentions visible in Windows

File Extensions are hidden by default in most versions of Windows. To enable file extensions: START > (settings) > CONTROL PANEL > FOLDER?OPTIONS (in classic view) In the View tab, Uncheck Hide...

Read Article

Issues with Software Purchased from the Mac App Store

Issues with Software Purchased from the Mac App Store Overview Smith Micro offers various software through Apple's App Store, such as StuffIt, Poser, and Anime Studio. If you are having issues wit...

Read Article

My MAC is asking for a username and password when I try to install software

My MAC is asking for a username and password when I try to install software This small login window is NOT part of our software. This box is NOT asking you for anything that you may have filled out...

Read Article