P&G Support

General

How to Create a Support Account

Even if you previously had a support account with us, our recent support system upgrade will require you to create a new support account if you have not done so already. You can do this at our Create an Account...

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Trouble with Resetting Support Account Password

If you attempted to reset your support account password at the Forgot your Password page but did not get the password reset email, then likely one of the following two things is happening: 1) it is in your spa...

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Why Aren't My Old Support Links Working?

Our apologies, but due to our recent support system upgrade, some of the old support links are no longer valid and functional. You can still reach our support site and our Knowledge Base articles at http://sup...

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How to make file extentions visible in Windows

File Extensions are hidden by default in most versions of Windows. To enable file extensions: START > (settings) > CONTROL PANEL > FOLDER?OPTIONS (in classic view) In the View tab, Uncheck Hide...

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Cancelling an order, trial order, and refund information

Cancelling an order, trial order, and refund information Overview Smith Micro understands that things can go wrong when ordering software online or over the phone. Please rest assured that as lo...

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Rendered files appear different when opened in Photoshop

This is the result of Photoshop's Color Management System; when Photoshop opens an image, it applies various adjustments to the image (tone, color, etc.) based on its internal settings and the color profile emb...

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Smith Micro product versioning - Mac

Smith Micro product versioning - Mac Overview If you find below that your version of our program does not match your Mac OSX version CLICK HERE to upgrade. Versioning Chart ...

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Issues with Software Purchased from the Mac App Store

Issues with Software Purchased from the Mac App Store Overview Smith Micro offers various software through Apple's App Store, such as StuffIt, Poser, and Anime Studio. If you are having is...

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Store Support

Store Support Refunds and Exchanges For a partial or full refund on a direct purchase from Smith Micro or a product exchange is needed, please CLICK HERE to enter a support ticket to see i...

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Phone Support

Phone Support We do not have phone support available at this time. To contact our sales support or technical support team, please either open a support ticket. You can open a ticket with our team...

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