P&G Support

General

Serial number is not working OR my software is in demo mode

Serial number is not working OR my software is in demo mode Overview Most of Smith Micro's software needs to be "activated" before you can actually use it. Sometimes you may receive limited time tri...

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Cancelling an order and refund information

Cancelling an order, trial order, and refund information Overview Smith Micro understands that things can go wrong when ordering software online or over the phone. Please rest assured that as long as ...

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Clean Reinstall of Smith Micro Software

Clean Reinstall of Smith Micro Software Overview Sometimes you may need to start you computer without all the extra "junk" starting to uninstall or reinstall software. We use MSCONFIG on Windows and...

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Crash report for my Mac

Getting more information about a program crashing on your MAC Overview Even on a MAC, sometimes a program will crash. Well, for our tech support team to assist better, we may ask you to get some informa...

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What version of MAC OSX is on my computer?

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Support Policies

Support Policies Support for Retail Products Smith Micro limits the length of time during which support services are provided for all retail products. Retail products are defined as those which ha...

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Downloading from FastSpring

Downloading from FastSpring When you place an Order for our products at the FastSpring Store.... You have just completed your order... First you may receive an email notifying ...

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Sock Puppets - Purchasing and Downloading Add-Ons

Purchasing and Downloading Sock Puppets Add-Ons Purchasing and Downloading Sock Puppets Add-Ons Overview Zoom This article covers how to purchase and download add-ons, such as additio...

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e Mail Offers

Make sure you are signed up for our email offers so you can be notified of all sales and promotions. http://my.smithmicro.com/email-list.html

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Tips to resolve failed Download

Here are some tips when attempting a Download after a failed attempt... Make sure your Security Software is not Scanning on Download Do not use a Download Accelerator (these can be in ISP Software, Toolbars, e...

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