P&G Support

General

Clean Reinstall of Smith Micro Software

Clean Reinstall of Smith Micro Software Overview Sometimes you may need to start you computer without all the extra "junk" starting to uninstall or reinstall software. We use MSCONFIG on Windows and...

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Crash report for my Mac

Getting more information about a program crashing on your MAC Overview Even on a MAC, sometimes a program will crash. Well, for our tech support team to assist better, we may ask you to get some informa...

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What version of MAC OSX is on my computer?

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Support Policies

Support Policies Support for Retail Products Smith Micro limits the length of time during which support services are provided for all retail products. Retail products are defined as those which ha...

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Downloading from FastSpring

Downloading from FastSpring When you place an Order for our products at the FastSpring Store.... You have just completed your order... First you may receive an email notifying ...

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Sock Puppets - Purchasing and Downloading Add-Ons

Purchasing and Downloading Sock Puppets Add-Ons Purchasing and Downloading Sock Puppets Add-Ons Overview Zoom This article covers how to purchase and download add-ons, such as additio...

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e Mail Offers

Make sure you are signed up for our email offers so you can be notified of all sales and promotions. http://my.smithmicro.com/email-list.html

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Tips to resolve failed Download

Here are some tips when attempting a Download after a failed attempt... Make sure your Security Software is not Scanning on Download Do not use a Download Accelerator (these can be in ISP Software, Toolbars, e...

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No Email Received

If you can not locate the email in your SPAM Folder, you can access the Direct Links from the Order Details in your Store Account created at our Content Paradise Store linked to the email address used for the o...

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MSCONFIG - cleaning up the computer on startup to help troubleshoot almost any issue

Using MSCONFIG to troubleshoot software conflicts Overview With all of the software on your computer, sometimes it is difficult to figure out whether there is a conflict between two or more programs...

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